Digital Transformation Strategies for Achieving Operational Excellence and Business Resilience

Dr. R. Shanmugam, Dr. Amit Chauhan

Indexed In: google scholar

Release Date: 2025 | Copyright:©2025 | Pages: 453

DOI: 10.71443/9789349552821

ISBN10: 9349552825 | ISBN13: 9789349552821

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Digital Transformation Strategies for Achieving Operational Excellence and Business Resilience delves into the critical role of digital innovation in reshaping modern enterprises. This book presents a comprehensive overview of strategies that drive efficiency, adaptability, and sustainable growth through technology adoption. It covers key areas such as intelligent automation, cloud computing, data analytics, and agile methodologies, highlighting their impact on enhancing operational performance and organizational resilience. With real-world case studies and expert insights, the book serves as a valuable resource for business leaders, IT professionals, and academics seeking to understand and implement transformative approaches in today’s fast-evolving digital landscape.

This book covers a wide spectrum of digital transformation strategies essential for achieving operational excellence and business resilience. Topics include cloud computing, AI-driven automation, data analytics, IoT integration, agile and DevOps practices, cybersecurity, and change management. It also explores frameworks for digital maturity, innovation management, and performance optimization across various industries. Special attention is given to navigating disruptions, enhancing customer experience, and building adaptive, future-ready organizations. Through theoretical models, practical applications, and global case studies, this volume equips readers with the knowledge and tools needed to lead successful digital transformation initiatives in a rapidly evolving business environment.

Table Of Contents

Detailed Table Of Contents


Chapter 1

Core Principles of Digital Transformation for Enhancing Business Agility and Resilience

Aashish Dhiman

(Pages:32)

Chapter 2

Frameworks for Aligning Digital Transformation with Operational Excellence Goals

R. Shanmugam, K. Umadevi

(Pages:33)

Chapter 3

Performance Indicators for Measuring Digital Maturity and Operational Efficiency

V. Rajakumaran, N. Sivakumar

(Pages:34)

Chapter 4

Organizational Change Management Strategies for Successful Digital Adoption

Aashish Dhiman

(Pages:35)

Chapter 5

Role of Cloud Computing and Edge Technologies in Scalable Business Operations

Senivarapu Ankit Reddy, Manjula Prabakaran

(Pages:36)

Chapter 6

Artificial Intelligence and Machine Learning for Intelligent Process Automation

S. Srinivasan, Rahul Ghodam

(Pages:37)

Chapter 7

Integrating Internet of Things IoT for Real Time Data Driven Operational Decision Making

M. Boobalan M.E., B. Bommirani

(Pages:34)

Chapter 8

Blockchain Applications for Securing Digital Operations and Enhancing Supply Chain Transparency

P. Viswanathan, G. Thamaraiselvi

(Pages:37)

Chapter 9

Cybersecurity Strategies for Ensuring Digital Trust and Business Continuity

Prem Kumar Sholapurapu, K. Deepa

(Pages:38)

Chapter 10

Robotic Process Automation RPA for Streamlining Business Workflows and Reducing Costs

Enakoti Daniel Francis, E Ajai Kumar

(Pages:39)

Chapter 11

AI Powered Chatbots and Virtual Assistants for Transforming Customer Service Operations

R. Dharani, Abirami G

(Pages:31)

Chapter 12

DevOps and Agile Methodologies for Continuous Delivery and Operational Excellence

Arpit Walia

(Pages:36)

Chapter 13

Adaptive Supply Chain Strategies Using Advanced Analytics and IoT Solutions

I. Kalaimani, A. Manojkumar

(Pages:34)

Chapter 14

Business Continuity Planning through Cloud Resilience and Distributed Architectures

Nikila C, Vinod N. Alone

(Pages:32)

Chapter 15

Customer Experience Transformation through Omnichannel Digital Strategies

T. Naresh Babu, Sudarshan Balasaheb Babar

(Pages:38)

Chapter 16

Risk Management Frameworks for Navigating Digital Disruptions and Market Volatility

Arpit Walia

(Pages:35)


Contributions


Dr. R. Shanmugam is a distinguished scholar and researcher with an extensive career spanning over 23 years in management, education, research, and academic administration. Currently serving as an Associate Professor at JSPM University, Pune, he has held several senior leadership positions, including Professor, Controller of Examinations, and Dean Academics at esteemed institutions. A highly accomplished researcher, Dr. Shanmugam has successfully supervised six doctoral candidates to completion, with an additional two currently under his mentorship. His academic expertise is primarily focused on Marketing, Human Resource Management, and Business Administration, and he has made significant contributions to the field through research publications, international conference presentations, and book authorship.

In recognition of his outstanding contributions to academia, research, and community development, Dr. Shanmugam has been the recipient of numerous prestigious awards. These include the National Academic Excellence Award (2022) conferred by the ASET Journal of Management Science, the Dronacharya Best Teacher Award (2023) from the Eduved Foundation, and the Best Faculty Award (2024) presented at the HR Summit hosted by ASET College of Science & Technology. Further underscoring his excellence in education and leadership, he has been honored with the Bharat Pride Award (2024) for his distinguished service to society, as well as several national accolades, including the Sardar Vallabhbhai Patel Unity Award (2024) and the International Honorable Award (2024) bestowed by the Asian Council for Education & Research (UK).

Dr. Shanmugam is actively engaged in professional and scholarly communities, holding esteemed memberships in organizations such as the International Association of Engineers (IAENG) and the International Society for Research & Development, where he is a Lifetime Member. Additionally, he serves on the Editorial Board of the ASET Journal of Management Science and is a peer reviewer for prominent academic bodies, including ABCD Indexing, the Global Journal of Economics & Business Administration, and the American Journal of Financial Management. His extensive contributions and affiliations underscore his unwavering commitment to advancing research, fostering academic leadership, and promoting excellence in the field of management.

Dr. Amit Chauhan is Head of Department of Forensic Science in Parul Institute of Applied Sciences, Parul University, Vadodara, India He has completed his education in B.Sc. (Physics, Mathematics, Statistics) M.Sc. Forensic Science, P.G. C. F. Sc., M.A. Criminology & Police Administration, P. G. D. Adv. F. Sc. R & T., Ph. D Forensic Science. He is Member of Indian Police Foundation, International society of Forensic Genetics-Germany, British Association for Forensic Anthropology, Balkan Academy of Forensic Sciences- Egypt etc. He is editor and review in several reputed Scopus/ web of science/ Pubmed indexed journals. He is a certified Doping Control Officer from World Anti-Doping Agency (Montreal- Canada), National Anti-Doping Control Agency- Delhi, India and has worked a Doping Control Officer in various National/International sports.

He has been involved as an organizing committee member in International conferences in foreign countries and is representing to current organization in Two more international conference in Kula-Lumpur Malaysia (February 25) and Milan-Italy (August 2025). He has published 175 international publications and 14 book chapters in reputed journals i.e., Scopus, web of science, Thomson Reuters, EBSCO. He has published 8 books entitled “A textbook on Cyber Forensic” and “A textbook on Engineering Biology”, “A textbook for Artificial intelligence for Cyber security”, A textbook of Fundamentals of data Science and Python”, “A Textbook of Medical Microbiology” and “A textbook on “Medicinal Chemistry- Durg discovery and development”, “A textbook on Fundamentals of Intellectual Property Rights” and “ A textbook on Fundamentals of Research Methodology” are published while 4 more textbooks (A textbook on Operation research, A textbook on Application of generative AI, A Textbook on Cryptography and Cyber security) are in publication process. He has an innovation track with 107 patents including 6 design patents from UK (India, U. K.) and 5 patents are under evaluation in various countries.

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