At Rademics Research Institute, we aim to provide our customers with high-quality books and a seamless shopping experience. If you are not satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

   We accept returns for eligible items within 30 days of purchase, provided the following conditions are met:

   • The item must be in its original condition, unused, and free of any damage.
   • The item must be in its original packaging with any included tags or labels.
   • You must provide a valid proof of purchase, such as an order confirmation or receipt.

   Non-Returnable Items: Certain items are non-returnable, including:

   • Digital downloads or e-books
   • Gift cards
   • Personalized or custom-printed books
   • Items purchased on final sale or marked “non-refundable”
2. Return Process

   To initiate a return, please follow these steps:

   • Contact Customer Service: Email us at support@rademics.com or call +91-8807441521 with your order number and reason for return.
   • Receive Return Authorization: Once approved, you will receive a return authorization number and instructions on where to send the item(s).
   • Ship the Item: Send the item back to us using a trackable shipping method. You are responsible for the return shipping costs unless the item is defective or incorrect due to our error.

   Note: We are not responsible for items lost or damaged during return shipping.

3. Refunds

   Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 5-10 business days.

   Partial Refunds: In some cases, only partial refunds are granted (if applicable):

   • Books with obvious signs of use
   • Items returned after the eligible return period
   • Items missing parts or packaging not due to our error
4. Exchanges

   We only replace items if they are defective or damaged. If you need to exchange a book for the same item, please contact us to arrange the exchange.

5. Defective or Incorrect Items

   If you received an incorrect or damaged item, please notify us within 7 days of receipt. We will cover return shipping costs and send you a replacement or issue a full refund, as applicable.

6. International Returns

   For international orders, return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Please be aware that refunds may be affected by exchange rates, and we are not responsible for any customs fees.